Agents are standing by to assist your customers with questions, concerns, and assistance on your products or services. This includes order questions, installation, training, troubleshooting, maintenance, and upgrading. All done via phone, chat, e-mail, and social media. A customer support program through FBT Solutions will retain your current customer base as well as attract potential future customers.
Our Technical support services provide assistance to customers for mobile phones, televisions, computers, software products or other electronic and mechanical products or services. Technical support services help the customer solve specific problems with a product or service through phone, chat or email. To ensure the best available support for you customers our agents are sourced out of an English speaking technical University.
Our order taking services can be used to close sales on virtually any product or service that is offered.
Agents are standing by to call perspective and current customers on your behalf to pitch and sell your products, services, or upgrades via phone, e-mail, or social media. We can help you prepare effective sales scripts or we can use your provided sales script. We will work tirelessly to make sure your sales campaign is successful.
Agents will help you manage your business or personal life more effectively by answering calls, take messages, book events and conferences, make travel reservations, schedule appointments, and set reminders for important events. They can also assist you with web based services such as monitoring email accounts, doing research on social media, transcribing voice memos, set up conference calls, and more. We can help you with any time consuming or repetitive tasks to free up your day and let you focus more time and energy on other important tasks.
We offer Database Cleanup Services that will significantly increase the accuracy and value of your database. We will contact companies on your behalf to confirm company information, identify decision makers, and assist in database management by adding additional valuable information to your existing lists.
At FBT Solutions we offer quality customized Customer Care solutions at highly competitive rates. We will work with you and your team to develop and implement cost effective solutions that fit, and anticipate, your needs.
Once your company has made the decision to outsource part, or all, of your customer care needs, you want to get started and be up and running in the shortest time possible - FBT Solutions has a large pool of available agents standing by.
We recruit from an English speaking University and our agents go through rigorous training and testing, ensuring the highest level of customer support, sales, and technical services. We offer complete transparency to our clients throughout the agent training and testing process.
With our dedicated teams in the United States and the Philippines you can always reach us to assist you with questions or concerns. You will receive a personal account executive in the United States who is available 24 hours a day, 7 days a week, to answer questions and/or resolve issues.
With a management team that brings over 30 years of experience in Business Process Outsourcing and Call Center Management, FBT Solutions has the expertise to make your customer care program a success.
Our three different call center locations offer a combined capacity of over a 1,000 seats, making us able to scale with you as your need for customer care agents grow, without any interruption in service.
By utilizing a team of experienced managers, in our call center locations, and in the United States, we have found a good balance for understanding clients needs and implementing a plan to fulfill those needs.
Our managers use a “Push and Pull” approach when coaching and training agents. The “push” approach when managers need to motivate agents to be more aggressive or assertive. The “Pull” approach when managers notice that agents have everything under control and does not need as much guidance. This approach guarantees that we receive the greatest amount of productivity out of each individual agent.
Our managers draw from long term experience to coach agents into reaching clients goals as well as understanding those goals. As goals and requirements change managers work with the agents so that they constantly are aware of those changes and ensure that they adapt and perform consistently.
Everything in our call centers is monitored and records of agents calls and chats are constantly reviewed to make sure agents are performing up to task. These records are, of course, also readily available for any client who wants to review their agents performance. Start, stop, and break times for agents are also monitored and controlled, assuring that you have the right amount of agents “on call” at all times.
All our offices subscribe to three different Internet Service Providers, guaranteeing that we will not see a drop in bandwidth at any time. All lines are leased line Internet Connections with at least 50mb of dedicated bandwidth per connection, bringing our total up to 150mb of dedicated Internet Service.
All our servers, network switches, and computers are backed up by an industrial grade UPS with a total capacity of 200KVA. The UPS can support all the network hardware and up to 400 computers for up to 20 minutes in case of power outages or electrical fluctuations at the call center.
Phone, Live Chat, e-mail, and Social Media
Phone, Live Chat, e-mail, and Social Media
Phone, Live Chat and e-mail
Phone, Live Chat, e-mail, and Social Media
Agents are standing by ready to start working for you right away.
You will receive agents hired straight out of an English speaking University who go through rigorous training and testing, ensuring the highest level of customer support, sales, and technical services.
There is complete transparency to your company throughout the agent training and testing process. You will have final say in which agents that will work for you.
With our dedicated teams in the United States and the Philippines you can always reach us to assist you with questions or concerns. You will receive Personal Account Executives in the United States who are available 24 hours a day, 7 days a week, to answer questions and/or resolve issues.
We are fully PCI compliant and certified and follow the best practices as mandated by the PCI Council to ensure all your information and data is secure.
All our offices subscribe to three different Internet Service Providers, guaranteeing that you will not see a drop in bandwidth at any time. All our servers, network switches, and computers are backed up by an industrial grade UPS with a total capacity of 200KVA. The UPS can support all the network hardware and up to 400 computers for up to 20 minutes in case of power outages or electrical fluctuations at the call center.
Everything in our call centers is monitored and records of agents calls and chats are constantly reviewed to make sure agents are performing to your satisfaction. These records are of course also shared with you so you can review your agents performance.
A pool of agents are standing by in case you need to ramp up for holidays or certain occasions.
U.S. Location – FBT Solutions is located in Southern Florida in the United States. Our U.S. Representatives will assist you with all your BPO service needs. You will receive a dedicated, U.S. based, account executive who is on call 24/7 to answer your questions and resolve any issues or concerns that may arise.
Philippines Call Center – Our centers are located in the Southern part of the Philippines, which is not exposed to the typhoons that regularly hit the Northern Part of the country, causing service outages and service delays due to power outages and other structural damage. Our centers are located very close to an English speaking University where we recruit a large number of our English and Spanish Speaking agents. These agents are well educated and are the ideal personnel for providing the kind of high quality Customer Care, Sales and Technical Support Services that you would expect from a BPO Service Center. FBT Solutions Service Centers have a simultaneous 1,000 seat agent capacity which ensures that we can grow with your business and always provide the right amount of highly skilled agents to suit your businesses needs. Our many incentive programs and work place benefits lead to higher employee satisfaction, and minimized employee churn rate, generating qualified agents who develop an excellent understanding of your customers' needs. This builds customer satisfaction and loyalty, benefits that are invaluable in today’s competitive business environment.
